F.A.Q.

How do I measure a roll?

Width of Paper
Diameter of roll
Inner diameter of core

What is thermal paper?

Thermal paper is paper that is impregnated with a chemical that changes colour when exposed to heat. It is used in thermal printers and particularly in cheap, lightweight devices such as adding machines, cash registers, and credit card terminals. Heat generated in the tiny print head element transfers to the thermal paper roll and activates the ink to develop colour.

How should I store my thermal paper?

There are a few simple things to remember:

  • Avoid hot and/or humid environments
  • Avoid exposure to direct sunlight
  • Avoid contact with plasticizers

What is bond paper?

The name “bond” was originally given to a paper, which was used for printing bonds and stock certificates. It is now used in referring to paper used for letterheads and many printing purposes. The important characteristics of bond rolls are finish, strength, freedom from fuzz and rigidity.
There is one important thing to remember:
if your cash register machine uses a ribbon – you need bond paper.

What is 2 ply paper?

2 ply paper (also referred to as carbonless paper) uses a chemical reaction between two different contacting coatings to transfer an image when pressure is applied. When a handwritten or machine impression occurs on the first sheet of multiple parts, the impression transfers from one page or ply to the next due to the bursting of tiny microcapsules in the chemical coating that are used to release a darkened copy of the impression occurring on the first sheet.

What quality paper do you use?

We only use the highest quality paper rolls. Using top grade paper results in longer life span for your printer heads and ensures a dark, legible print.

How will my rolls be packaged?

The products you order are packaged in bar-coded inner packs and outer cartons to prevent damage and make inventory easy.

When will I receive my order?

Orders received before 1pm EST will be shipped the same day. We will send you an email acknowledging receipt of your order after we have received your payment. You will also receive an email advising you when your goods will leave our warehouse with dispatch details and estimated time of arrival. We expect most orders will be received in three days.

Can I place a phone order?

Our website has special pricing for online orders. Should you have any queries, please feel free to email us and we will back to you asap

Is shipping included in the price?

All prices exclude shipping. The shipping is calculated automatically when you place your order.

How much do you charge for delivery?

This will depend on the destination. The easiest way to work out freight charges is to enter an order and it will show the freight cost. You then have the option to proceed or delete.

Do you ship overseas?

As our products are covered by Australian warranties, we can only ship within Australia.

How can I contact you?

You can find out contact details here.

Which payment methods do you accept?

We accept all major credit cards and PayPal as well.

Is my credit card information secure with you?

We’re convinced that your data is very safe in our secure online shopping environment. We use ‘easypay’ a highly encrypted payment facility.

 

If the product is faulty where do I return it?

Email service@posmart.com.au and we will provide further information to facilitate a return of the product and replacement.

Can you give me a discount for large volumes?

Please contact us directly by email us at service@posmart.com.au with your request.

What is your refund policy?

If we supply you with the incorrect or faulty goods, we will simply replace them. If you change your mind once a product is purchased, the goods must be shipped by you back to our warehouse. A Restocking fee may apply if goods are not in new condition. Any related freight or delivery charges can not be refunded.

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